Service
A medical virtual front desk that never calls in sick
Optimus gives your practice a dedicated virtual front desk agent for scheduling, reminder calls, insurance verification, prior authorizations, patient intake and referrals. It costs $1,750 per dedicated agent, and your agent learns your practice.
What is included
What you get
- 01
Scheduling and reminders
Appointments booked and managed, with reminder calls that cut no-shows.
- 02
Insurance verification
Coverage and benefits confirmed before the visit so billing starts clean.
- 03
Prior authorizations
Requests prepared, submitted and tracked until the payer responds.
- 04
Registration and intake
Patient details collected and entered before arrival, so the waiting room moves.
- 05
Referrals and records
Incoming and outgoing referrals handled, with documents filed in the right place.
- 06
Forms and paperwork
FMLA and short-term disability applications completed for provider review and signature.
How it works
How we work with you
- 01
Map your front desk
We document your scheduling rules, payers, forms and escalation paths.
- 02
Assign your agent
One dedicated agent is trained on your practice and works inside your systems.
- 03
Go live in parallel
Your agent takes over tasks in stages so nothing drops during handover.
- 04
Review and adjust
We review volume and quality with you and adjust the workload.
FAQ
Answers before you ask
How much does a virtual front desk agent cost?
$1,750 per dedicated agent.
Is the virtual front desk HIPAA-compliant?
We are HIPAA-compliant by design and sign a Business Associate Agreement before agents access any patient information.
Can the agent work in my EHR?
Yes. Agents work inside your existing EHR or PM system.
Do agents handle prior authorizations?
Yes. They prepare, submit and track prior authorization requests until the payer responds.
Ready when you are
Give your practice the revenue cycle it deserves
Book a demo or get a free, no-obligation billing audit. We will show you where revenue is leaking and what it would take to fix it.